By - Bhaarat Bol News Team
with inputs from Amit kumaR Agarwal
Today aviation-industry is facing an unprecedented challenge. The flyers, are increasing day by day; it means delivering the services is very demanding, not only for the carriers, but the staff aiding these airlines as well.
The writer on his very recent visit, met a star-performer, Parveen Rani. She works as a Manager for Air India. The flight was delayed by about an hour. The full flight as it was; saw anxious flyers bombarding her and other staff with questions. While the other staff was a bit overwhelmed, Parveen maintained her cool.
Parveen not only answered all the queries of the consumers; but also ensured that her staff was ready to handle the pressure.
Today when social media is the biggest reviewer, she ensured that each customer had a smile on their face.
She also handled cranky children with ease, thereby bringing a relief to the parents waiting with their toddlers to board. These small nitty-gritties are what makes the flying get the experiential-high edge!
Indeed, it is star-performers like Parveen Rani that ensure that the credibility and the reputation of an airline is not only maintained but also enhanced from time to time.