By - Bhaarat Bol News Team
with inputs from Amit kumaR Agarwal
Today aviation-industry is facing an unprecedented challenge. The flyers are increasing day by day and the delivering the services is very demanding not only for the carriers but the staff aiding these airlines as well.
The writer on his very recent visit, met a star-performer, Parveen Rani, working as Manager for Air India. The flight was delayed by about an hour. The full flight saw anxious flyers bombarding her with questions. While the other staff was a bit overwhelmed, Parveen maintained her cool.
Parveen not only answered all the queries of the consumers; but also ensured that her staff wqas reday to handle the pressure.
Today when social media is the biggest reviewer, she ensured that each customer had a smile on their face.
She also handled cranky children with ease, thereby bringing a relief to the parents waiting with their toddlers to board. These small nitty-gritties are what makes the flying get the experiential-high edge!
Indeed, it is star-performers like Parveen Rani that ensure that the credibility and the reputation of an airline is not only maintained but also enhanced from time to time.