Hospitality, Travel, Tourism Series l Sakshi Sharma

By: Amit kumaR Agarwal

• Sakshi Sharma is a definite asset to SpiceJet with her prompt services and helping nature
• The biggest challenge any service industry faces is the deliverance of services that brings a smile on the face of any customer. Social Media has made everyone a critic; companies and conglomerates are finding is increasing difficult to enhance reputation in the consumer market.

Employees, have become the biggest asset for any company or conglomerate to enhance the reputation on social media. 

The writer, recently met one such person, Sakshi Sharma. Sakshi works with SpiceJet and is a definite asset to the company. 

She went out of her way to make the boarding process a cake-walk for the writer. Sped-up the process, as she very judiciously utilized a counter that otherwise wasn't operational. This usage not only sped-up the boarding process, but also made onboarding process of other consumers faster and smoother.

Sakshi said that the effort of SpiceJet Airline has always been a smile on the faces of their customers, which is what she aimed for, while helping the writer out, with the boarding process!