By: Bhaarat Bol News Team
with Inputs by Amit kumaR Agarwal
- Azorica is a definite asset to Air India with her quick and prompt response in making guests comfortable
Today when there is a thrust on services more than ever before and with consumer rights and protection getting a fillip every day with DGCA making flying more customer friendly, airlines are finding it increasingly difficult both to keep their customers happy as well as retaining their customers to fly with them, with 'n' number of options available.
To further challenge this aspect of the industry is the fact that social media has made everyone a critic; service industry is finding it increasing difficult to enhance and maintain their reputation in the consumer market. No wonder, today employees have become the biggest asset for any company or conglomerate to enhance the reputation on social media.
On his flight to Male, the writers' team very recently met, Azorica, cabin-crew on Air India. In spite of her taxing work with a full flight ad passengers keeping her on toes, she was very actively seen tending to the flyers.
Azorica's spritely self was aided by other crew-members - Ruchika, Nelnu and Antara. Together these four girls ensured that the travel of each of the flyers was comfortable and hassle free.
These gestures and commitment towards work and ensuring that everyone has a comfortable time, go a long way in enhancing the reputation of any company or entity.