By: Bhaarat Bol News Team
with Inputs by Amit kumaR Agarwal
- Azorica and Akash Sehrawat are a definite asset to Air India - both with their quick and prompt response in making the guests comfortable
Today when there is a thrust on services more than ever before and with consumer rights and protection getting a fillip every day with DGCA making flying more customer friendly; airlines are finding it increasingly difficult both to keep their customers happy as well as retaining their customers to fly with them, with 'n' number of options available.
To further challenge this aspect of the industry is the fact that social media has made everyone a critic; service industry is finding it increasing difficult to enhance and maintain their reputation in the consumer market. No wonder, today employees have become the biggest asset for any company or conglomerate to enhance the reputation on social media.
On his flight to Male, the writers' team very recently met, Akash Sehrawat, at the check-in, he made sure that the guests were promptly checked in.
Then, Azorica, cabin-crew on Air India; in spite of her taxing work, with a full flight and passengers that kept her on toes, very actively tended to the guests read flyers.
Azorica's spritely self was aided by other crew-members - Ruchika, Nelnu and Antara. Together these four girls ensured that the travel of each of the flyers was comfortable and hassle free.
These small gestures from Akash Sehrawat and Azorica; and their commitment towards work and ensuring that everyone has a comfortable time, go a long way in enhancing the reputation of any company or entity and making them big.