By: Bhaarat Bol News Team
There is a push on experiential services more than ever before now; airlines too, are ensuring it both to retain customers flying with them as well as for global ratings.
The fact that social media has made everyone a critic hasn't eased out things for service-providers; no wonder, today employees have become the biggest asset to enhance the reputation on social media.
On one such flight recently the team met, Soumya. She welcomed the guests in the serpentine queue with a war smile and guided them to a counter that was not crowded. This delegation not only utlized the counter, but also eased traffic on the over-burdened dfunctioning counter.
Then, Trazel Dias, executive at the counter of Air India Express made the check-in process very simple and smooth, with boarding pass in hand in a mere two-minutes!
Monalisa Behera again at the gates made boarding the aircraft very smooth and quick.
Gestures like these from Soumya and Trazel, ensuring that everyone has a comfortable time, go a long way in enhancing the reputation and at the same time add goodwill to any business.