By: Bhaarat Bol News Team
with Inputs by Amit kumaR Agarwal
Consumers are increasingly becoming demanding - with competition, social media and challenges in consumer satisfaction - airlines are really finding it difficult to meet the expectations of the flyers.
It is at this juncture that the role of senior management and crew come in picture.
One such person the writer recently met is Kapil Maan. Duty Manager at the Goa Airport (GOI) he ensured that the writer had a smooth travel experience with Air India Express.
On his flight to New Delhi, the writer met Kapil, he ensured that the guest had a wonderful travel experience.
He made the onboarding process very simple. As the writing team walked towards the security; he ensured a differently-abled person had a smooth process of check-in.
These small nitty-gritties are what make the flying, experiential flying!