By - Amit kumaR Agarwal
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| Martina Nasca |
- Supermarkets, be it solo or in groups, supermarkets are the 1st thing any tourist looks out for in a city
- It is the staff really that makes or break any enterprise, the success it has with it's consumers and how long the business will last!
More and more business-schools are laying stress on the fact that it is more, if not all, about the staff and the way they deliver services to the customer; most importantly, way they make customers feel, that define the longevity and the success of any business.
The celebrated travel writer, Amit kumaR Agarwal, recently met few gems of team-members at a supermarket, Maio, in a beautiful Italian-town called Grumento Nova.
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The staff members Martina and Antonio, really helped the writer with his shopping experience.
While the writer wasn't sure about the stuff to pick, Martina and Antonio rushed to help him out and brief the writer about the product he was picking.
To further add to a seamless, shopping experience, they even offered the writer options available for the product he was picking up.
Team members like Martina and Antonio are definite assets that need to be nurtured by companies like Maio, because these star-performers take company or for that matter any company they work for - to dizzying heights.
These team-members make the experience of going to a supermarket s much fun that the customers feel that they are not at a supermarket, but their second home!