By: Bhaarat Bol News Team
with inputs by Amit kumaR Agarwal
Service Industry is a mixed bag. If services are good, you create a goodwill not only for yourself but your organization as well.
One such personnel delivering not just good, but very good services and thus enhancing the reputation of his company is Amit Parihar, Duty Manager, Encalm Lounge.
Very actively seen moving around the lounge, he ensured that each guest is looked after and is comfortable.
Seeing his zest, the writer initiated a talk with him. When the writer asked - how does he manage the influx of travelers that the Indian aviation space has seen in the recent years - Amit smiled and said, "I never feel I am working; I feel I am serving the guests for an experiential hospitality."
On being queried how does he cope with guests that are not happy with him, Amit smiled and very confidently said, "I ensure, each of my guests is happy."
No wonder today employees have become the biggest asset for any company to boost their ratings and add to their business.